Refund and Cancellation Policy
Last updated: 10 October 2026
1. What this covers
This policy applies to software and setup services bought from Zerokriya. It is part of the Service Agreement. If the two differ, the Service Agreement and your signed Order prevail.
2. Before work starts
You may cancel an Order at any time before you approve the rule sheet. Any advance already paid is returned in full.
3. After the build has started
Once you have approved the rule sheet and the build has started, the advance is not refundable, because it pays for work done from that day.
4. If we cannot deliver
If we are unable to deliver the system described in your Order, we return the fees you paid for the part not delivered.
5. After handover
Handover happens only after you have watched the system run in paper mode and confirmed in writing that it behaves as your rule sheet says. For that reason the package fee is not refundable after handover. Faults in our software are fixed under monthly care.
6. Monthly care
- You may stop monthly care with 30 days' written notice.
- Care already paid for a month that has started is not refunded.
- When care stops, the system stays on your server and your licence continues, without monitoring, fixes or updates from us.
7. Trading results
No refund is given on the ground of trading results. The software follows your rules; whether those rules make or lose money is not something we promise or control.
8. How refunds are paid
Approved refunds are paid to the account the payment came from, within 10 working days of approval.
9. Brand Shop products
The Brand Shop is not open yet. Its return terms will be published here before the first product is sold.
10. Contact
Ullas Rathod, Zerokriya, Hyderabad, Telangana, India
Phone: +91 82996 45581
Email: [email protected]