Service Agreement
Last updated: 10 October 2026
These are the standard terms on which Zerokriya, operated by Ullas Rathod, Hyderabad, Telangana, India ("Zerokriya", "we") builds and maintains a trading automation system for a customer ("you"). They apply together with the written quote you accept (the "Order"), which states the package, its price and the timeline. Where the Order and these terms differ, the Order prevails.
1. What we deliver
- A trading automation system as described in the Order, installed on a server you own or rent in your own name and connected to your own broker account.
- A paper mode that runs the same code as live trading without placing real orders.
- A private dashboard and alerts to your phone.
2. Your rules
- You supply the rules. Before the build we write them down as a rule sheet and you approve it in writing.
- We build what the approved rule sheet says. We do not suggest what to trade, and nothing we say during the work is investment advice.
- Your rules are confidential. We do not share them and do not reuse them for another customer.
3. Paper run and handover
- Before any real order is placed, the system runs in paper mode for a period agreed in the Order.
- Handover takes place when you confirm in writing that the system behaves as the rule sheet says. Only then is live trading switched on, by you or on your written instruction.
- If you start live trading, that also counts as acceptance.
4. Fees
- Package fee. The one-time price in the Order. Unless the Order says otherwise, 50% is payable in advance before work starts and 50% at handover.
- Monthly care. 10% of the package cost per month. The amount is fixed on the day of handover and is payable monthly in advance from that day.
- Changes. New rules, new features, an added broker or an added channel are quoted separately before any work is done. When a change is added to your package, the monthly care amount is set again on the handover of that change.
- Taxes are extra where applicable.
5. What monthly care covers
- Watching that the system is running, with alerts to you when something fails and when it is fixed.
- Encrypted backups.
- Fixes for faults in our software, and updates needed when your broker changes its connection.
- Small adjustments to settings that already exist in your system.
Care does not cover new rules or features, problems caused by changes you or others make on the server, or the services of your broker, Telegram or hosting company.
6. What you provide
- A broker account in your own name with API access, and any conditions your broker requires for it, such as a fixed internet address.
- A server in your own name. You pay the hosting company and the broker directly.
- Access to the server for installation and support. You may remove this access at any time; while it is removed we cannot give support.
We never hold your funds and never ask for your broker password. Your broker API key stays on your server.
7. Ownership and licence
- The software is the property of Zerokriya. On payment of the package fee you receive a licence, without time limit, to use it on your own servers for trading in your own accounts.
- You may not resell it, pass it on, or use it to provide a service to others.
- Your rules, your settings and your trading data belong to you.
8. Risks you accept
Automated trading has risks that no software removes. These include faults in software, a broker's connection failing or behaving unexpectedly, loss of internet or power at the server, wrong or late market data, and messages from a channel that are unclear, late, edited or deleted. Any of these can cause a missed, late, repeated or wrong order.
You agree to read the alerts the system sends, to keep the ability to act through your broker's own app at all times, and to pause the system if it is not behaving as expected.
9. No advice and no promise of results
We are not a SEBI-registered investment adviser, research analyst, portfolio manager or stock broker. We give no investment advice and make no promise about profit, loss or performance. Every trading decision, including the decision to automate, is yours.
10. Rules for automated trading
You are responsible for meeting the terms of your broker and the rules of SEBI and the exchanges that apply to automated trading in your account. We will tell you what the software needs so that you can check with your broker. If the law or your broker requires a registration or approval that is not in place, we may pause our work or the care service until it is.
11. Limits on our liability
- We are not liable for trading losses, lost profit or lost opportunity, however caused.
- For any other claim, our total liability is limited to the fees you paid us in the six months before the event that gave rise to the claim.
- Nothing here limits liability that cannot be limited by law.
12. Refunds
- The advance pays for work that begins on receipt and is not refundable once the rule sheet has been approved and the build has started.
- If we are unable to deliver the system described in the Order, we return the fees you paid for the part not delivered.
- Monthly care already paid for a month that has started is not refunded.
13. Ending the care service
- Either of us may end monthly care with 30 days' written notice.
- We may suspend care if a fee is more than 15 days overdue.
- When care ends, the system stays on your server and your licence continues. It no longer receives monitoring, backups, fixes or updates from us.
14. Events outside our control
Neither of us is responsible for delay or failure caused by events outside reasonable control, such as failures of brokers, exchanges, hosting companies, Telegram or internet networks, or changes in law.
15. Personal data
We handle your personal data as described in our Privacy Policy.
16. General
- The Order and these terms are the whole agreement between us about the service.
- Changes must be agreed in writing, including by email or message.
- This agreement is governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction.
17. Contact
Ullas Rathod, Zerokriya, Hyderabad, Telangana, India
Phone: +91 82996 45581
Email: [email protected]